Delivery Policy

Delivery Guidelines

If you have ordered something from MHA Trade, the delivery time may be different than you are used to. Our products are shipped directly from our suppliers, resulting in significant savings in storage and transportation costs. Thanks to this we can set very competitive prices for our products.

– Once the order is placed, we need 1-3 business days to process it. On weekdays, it takes one working day, but if you order on a Thursday evening or weekend, it may take a little longer.

The average delivery time is 7-14 working days (Sun-Thu, excluding public holidays).

Please note that due to White Friday and the holidays, delivery may take longer than you are used to. 

1+1 free offer

1+1 free offers apply when clearly stated on the product page: Add two items to the shopping cart and the discount will be automatically calculated at checkout. The customer is responsible for doing this. We do not have the ability to check all orders for errors. If the customer does not do this himself, it is his responsibility unless otherwise stated on the product page.

costs for delivery

We cover the full shipping costs for all of our orders. So your order will be delivered completely FREE.

Collection and delivery

The customer is responsible for collecting the goods he has purchased within the time period specified at the time of purchase. Upon delivery, the customer must provide the correct delivery details and be ready to receive the goods when they arrive.

Goods not collected

If the goods are not picked up within 7 days of notification that they are ready for collection, they are considered undeliverable. If the goods are not collected for more than 7 days, MHA Trade reserves the right to dispose of, sell, or otherwise deal with the goods at its own discretion. The costs of storing, disposing of, or selling uncollected goods may be charged to the customer.

Returns and cancellations

No refunds or cancellations will be made for non-perishable items unless required by law. The deposits paid for the goods will be forfeited if the goods are not picked up on time.

Liability

MHA Trade is not responsible for the loss, damage, or destruction of goods not collected after the stated collection time.

Order cancellation

If you have placed an order and wish to cancel it, you must do so within 24 hours of placing the order. After 24 hours, it is no longer possible to cancel the order as all orders are shipped within 24 hours and your order is already on its way. Once you have received your order, you can return it at any time.

Do you have any questions about your order or delivery?

Do you have any further questions? First, take a look at our Frequently Asked Questions page. If you cannot find your question there, please contact our customer service!

MHA Trade

Email : help@mha.com